Technology for 9-1-1 is advancing at lightning speed. IP-based systems that support texting and multimedia, as well as converged communications are closer than you think.... Read More
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A man breaks into his ex-girlfriend’s home. Terrified, she hides in her bedroom closet. She needs help but, as the man rampages through the house,... Read More
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Dairy cows nuzzle the thick grass of Waukesha County, an agrarian landscape just east of Milwaukee, Wisconsin. It is part farm community, part industry and... Read More
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Most 9-1-1 agencies know what an internet browser is. However, not many understand what NG9-1-1 is and how to transition. Almost every public safety agency... Read More
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NG9-1-1 ALLOWS US TO PROVIDE HIGH-PERFORMANCE SERVICE Gloucester County is big, diverse and thriving. We’re a tight-knit community that’s large enough to leverage national... Read More
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It was a nightmare scenario: John Smith (name is changed) the director of a mid-size Midwest PSAP (Public-Safety Access Point), got a call in the... Read More
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Loudoun County, Virginia, where I’m System Fire Chief, is truly one of the best places to live in America. Since we’re located just outside Washington,... Read More
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In April 2017, Washington, D.C.’s 9-1-1 dispatch center received a call from an agitated woman demanding to know where a gas station was. “I thought... Read More
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The days of dispatchers writing incident details on 5×8 cards and time stamping them with each significant development are mostly behind us, as just about... Read More
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