{"id":1520,"date":"2024-09-09T08:13:00","date_gmt":"2024-09-09T13:13:00","guid":{"rendered":"https:\/\/blog.motorolasolutions.com\/en_us\/?p=1520"},"modified":"2024-09-09T08:13:00","modified_gmt":"2024-09-09T13:13:00","slug":"no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents","status":"publish","type":"post","link":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/","title":{"rendered":"No Margin for Error: Loudoun County ECC is Always There for Residents"},"content":{"rendered":"<p>Loudoun County, Virginia, where I\u2019m System Fire Chief, is truly one of the best places to live in America. Since we\u2019re located just outside Washington, DC, but still have comparatively affordable housing for the region, the county\u2019s population is booming.<\/p>\n<p>In Loudoun, we operate an emergency communications center, formally called the Emergency Communications Center or ECC, to support the county\u2019s 400,000 residents. Every time a 9-1-1 call is made, it comes through the ECC where it\u2019s referred to the right jurisdiction. We have our fire and rescue staff embedded in that facility, as well as the sheriff\u2019s office staff. That\u2019s why our communications systems are critical. We need them to always work so we get the appropriate help to the citizens that call, in both emergencies and non-emergencies.<\/p>\n<p>As my colleague Patricia Turner, ECC Manager for Fire and Rescue says, \u201cwe need to bat a thousand. There is no margin for error in what we do. From the time a call is answered until the first unit appears on the scene, we have to get everything 100 percent right.\u201d<\/p>\n<p>We\u2019ve partnered with Motorola Solutions for over 15 years to maintain our communication networks. With<a href=\"https:\/\/www.motorolasolutions.com\/en_us\/products\/apx-story.html\" target=\"_blank\" rel=\"noopener\">\u00a0ASTRO\u00ae 25 radios<\/a>and\u00a0<a href=\"https:\/\/www.motorolasolutions.com\/en_us\/products\/command-center-software\/command-and-control\/premierone-cad.html#tabproductinfo\" target=\"_blank\" rel=\"noopener\">PremierOne\u2122 Computer-aided Dispatch software<\/a>, our personnel can instantly connect with each other and share data with responders in the field.<\/p>\n<p>Motorola Solutions also manages support services for the ECC. In July of 2016, that support meant the difference between a catastrophic network failure and uninterrupted emergency support for our county. That\u2019s when an unexpected power surge, caused by a third-party contractor, sparked a complete network failure and our first responders\u2019 communications ground to a halt.<\/p>\n<p>We worked with our communications staff to get some alternate towers up quickly, so 9-1-1 calls and dispatches went through without loss of services to Loudoun County citizens. Then, with a Motorola Solutions Managed Services resource, we were able to identify what was going on, rectify the situation, order the parts, get the parts shipped, get the resources on scene and get the system back to normal capacity in less than 24 hours.<\/p>\n<p>With support like that, we don\u2019t need to constantly think about patching, updating, or fixing radios and towers. We know it\u2019s all taken care of and that even in unexpected emergencies like the 2016 power surge, help is ready any time support is needed. We don\u2019t have to worry about it.<\/p>\n<p>To learn more about the technology, services, and people powering this long-standing relationship, check out the full case study<a href=\"\/wp-content\/uploads\/sites\/3\/2018\/11\/loudoun-county-virginia-written-case-study.pdf\" target=\"_blank\" rel=\"noopener\">\u00a0here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Loudoun County, Virginia, where I\u2019m System Fire Chief, is truly one of the best places to live in America. Since we\u2019re located just outside Washington, DC, but still have comparatively affordable housing for the region, the county\u2019s population is booming. In Loudoun, we operate an emergency communications center, formally called the Emergency Communications Center or&#8230; <a class=\"btn-featured test\" href=\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/\" data-uet=\"{&#39;event_category&#39;:&#39;blog featured post interaction&#39;,&#39;event_action&#39;:&#39;blog read more button click&#39;,&#39;event_label&#39;:&#39;No Margin for Error: Loudoun County ECC is Always There for Residents&#39;,&#39;event_page_area&#39;:&#39;body&#39;,&#39;restriction_status&#39;:&#39;public&#39;,&#39;link_text&#39;:&#39;No Margin for Error: Loudoun County ECC is Always There for Residents&#39;,&#39;link_url&#39;:&#39;https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/&#39;,&#39;tealium_event&#39;:&#39;link_click&#39;,&#39;page_type&#39;:&#39;&#39;}\" >Read More<\/a>","protected":false},"author":12,"featured_media":1643,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,8],"tags":[11,12,15,14,21,26,28],"class_list":["post-1520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-law-enforcement","category-fire-and-emergency-medical-services","tag-apx-two-way-radios-accessories","tag-astro-p25-infrastructure","tag-command-center-software","tag-cad","tag-infrastructure-services","tag-ng9-1-1","tag-public-safety-access-points-psaps"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog<\/title>\n<meta name=\"description\" content=\"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog\" \/>\n<meta property=\"og:description\" content=\"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/\" \/>\n<meta property=\"og:site_name\" content=\"Motorola Solutions Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MotorolaSolutions\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-09T13:13:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@motosolutions\" \/>\n<meta name=\"twitter:site\" content=\"@motosolutions\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/\",\"url\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/\",\"name\":\"No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg\",\"datePublished\":\"2024-09-09T13:13:00+00:00\",\"author\":{\"@id\":\"\"},\"description\":\"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.\",\"breadcrumb\":{\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage\",\"url\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg\",\"contentUrl\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg\",\"width\":500,\"height\":333,\"caption\":\"No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"No Margin for Error: Loudoun County ECC is Always There for Residents\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/#website\",\"url\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/\",\"name\":\"Motorola Solutions Blog\",\"description\":\"Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog-test.motorolasolutions.com\/en_us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog","description":"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog","og_description":"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.","og_url":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/","og_site_name":"Motorola Solutions Blog","article_publisher":"https:\/\/www.facebook.com\/MotorolaSolutions","article_published_time":"2024-09-09T13:13:00+00:00","og_image":[{"width":500,"height":333,"url":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@motosolutions","twitter_site":"@motosolutions","twitter_misc":{"Written by":"","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/","url":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/","name":"No Margin for Error: Loudoun County ECC is Always There for Residents - Motorola Solutions Blog","isPartOf":{"@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage"},"image":{"@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage"},"thumbnailUrl":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg","datePublished":"2024-09-09T13:13:00+00:00","author":{"@id":""},"description":"Read the article No Margin for Error: Loudoun County ECC is Always There for Residents and learn more about our solutions and services.","breadcrumb":{"@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#primaryimage","url":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg","contentUrl":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-content\/uploads\/sites\/3\/2018\/10\/No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents-1.jpg","width":500,"height":333,"caption":"No-Margin-for-Error-Loudoun-County-ECC-is-Always-There-for-Residents"},{"@type":"BreadcrumbList","@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/no-margin-for-error-loudoun-county-ecc-is-always-there-for-residents\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog-test.motorolasolutions.com\/en_us\/"},{"@type":"ListItem","position":2,"name":"No Margin for Error: Loudoun County ECC is Always There for Residents"}]},{"@type":"WebSite","@id":"https:\/\/blog-test.motorolasolutions.com\/en_us\/#website","url":"https:\/\/blog-test.motorolasolutions.com\/en_us\/","name":"Motorola Solutions Blog","description":"Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog-test.motorolasolutions.com\/en_us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/posts\/1520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/comments?post=1520"}],"version-history":[{"count":1,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/posts\/1520\/revisions"}],"predecessor-version":[{"id":2213,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/posts\/1520\/revisions\/2213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/media\/1643"}],"wp:attachment":[{"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/media?parent=1520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/categories?post=1520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-test.motorolasolutions.com\/en_us\/wp-json\/wp\/v2\/tags?post=1520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}